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Couldnt log in to S25 Server

I'm only getting the error message as shown in the attached .png picture. It's already more than 8 hours since I first tried. I've already cleared my browser history and cache without any success. Used Edge, Chrome and Firefox without any success either.
So far I know that my account Lapuks (in Australia) and my friends account chinie45 (in Japan) couldn't log in.
LOA 20181201.png
IGN:        lapuks
Server:   S25 Tomb Of Saints

Hi,
Sorry of the  late reply.
If you still have log in error now? If you have such log in problem, you can send mail to the 24 hour support.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

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