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they answered in another thread

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Hi,
Please accept our apology for any trouble it brings.
Your issue is in fixing, sorry of any trouble it brings.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

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4 days already, no fix, no compensations

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The fixed it way early today....they also sent 50 shards and free ticket as compensation.

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nice compensation gm thx, already fix too ? next guild donation then

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