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Can't collect in hot events

I have done all my loops but yet i can't collect in hot events for the 30 loops or the 50 loops. This is not the first time i can't collect in hot events either. Can you please fix this.
IGN: Roxy
Server:ue1

I have had similar problems.

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maybe when that's happen your VIP has ended !
and you has to renew

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Hi,
Sorry of my late reply.
Please give me screenshots of what it shows when you claim and give me the item list you should get, I will try to check and apply the rewards for you.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

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I can't figure out how to post the screen shot, can you help me please?

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Hi all, to add we have the same problem possibly on S20 Lance ruin, I am Fable there level 100 with VIP, after running dailies we try to collect but only a couple are collectable then nothing, when we try to collect the online bonus, daily check-in, tycoon rewards, hot event rewards we either get nothing happening, it saying 'operation to fast' or it grey's out an gives no rewards, short of adding a video of this I don't see how a screenshot can show this happening.
By we, I am referring to myself and others from the same server, we have tried the standard refreshing, clear cache and cookies, trying a new browser and still, we get the same issue

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Reply 5# markelliott

There are a few ways to make a screenshot, personally, I use light shot https://app.prntscr.com/en/index.html it is easy to use and works well, alternatively if you are using windows then pressing (alt+prt sc) keys on your keyboard should allow you to save a copy of your screen to your clipboard, you can then paste it in paint, there are other alternatives depending on which software you have running

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