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Please return my diamonds

Hello, while I was away from the game, a "sweep" was done to "protect" my diamonds. Since logging in after the break, I have been expecting an email with my diamonds attached.

How do I get my diamonds returned?

Thanking you in advance.

Please tell me your in game name, server, time you away from game, and the amount of diamond you lost.
I will have our team to check for you.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

TOP

Game Name: Elvira
Server: Dark Mage
Amount: Unknown
Date:: 2017

TOP

Hello. It's been a week. Do you require more information? There are two other members of my guild with the same issue.

TOP

Please provide an update.

TOP

perhaps you must fill how much amount you lost and what time you stop playing and when you start playing again...
please remember exactly
trust me
ub6 rohatos -114 Rellgra

TOP

Thanks for the suggestion, but I do not recall how many diamonds I had in the game. I know it was over a thousand. However, considering GT Arcade performed an unrequested sweep, they should keep records. My username is unique, as such, this should be simple to find.

TOP

Hi,
Your issue has been reported, but it is still in checking without reply.
Please accept our apology for any trouble it brings.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

TOP

Hi,
The diamonds are sent to you, check please. 9712 diamonds, if you have any problem, contact us again.
Please rate this reply here:
https://zh.surveymonkey.com/r/L6YK5N8

With kind regards,

TOP

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